Lead Generation Executive

Job Title: Lead Generation Executive
Office Timing: 7:00 AM to 3:00 PM
Location: New Baneshwor, Kathmandu
Employment Type: Full-Time

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About the Role:

The Lead Generation Executive will be responsible for managing client communication primarily through chat and written channels. The role involves responding to client inquiries, providing accurate information, resolving issues, and ensuring high-quality written communication. The Lead Analyst will also guide team members, maintain communication standards, and ensure client satisfaction.

Key Responsibilities:

• Handle client communication through chat and written platforms.
• Respond to client inquiries in a professional and timely manner.
• Ensure clear, accurate, and grammatically correct written communication.
• Monitor conversations and maintain service quality standards.
• Identify recurring issues and report them to manager.
• Ensure high levels of client satisfaction and service efficiency.

Requirements :

• Freshers or Bachelor’s degree in Business, Management, or related field.
• Strong written English communication skills.
• Experience in client handling, chat support, or communication-based roles.
• Ability to manage multiple conversations simultaneously.
• Strong problem-solving and interpersonal skills.
• Excel knowledge and data handling.

Key Skills:

• Written Communication
• Client Handling
• Problem Solving
• Attention to Detail
• Time Management
• Team Coordination

What We Offer :

• Competitive Salary
• Social Security Fund (SSF)
• Lunch Facility
• Professional Growth & Learning Opportunities
• Global Exposure
• Team-Building Activities
• A supportive and collaborative work environment
• Other employee benefits as per company policy

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